I've been with State Farm for many years, insured 4 cars and 3 homes...someone rear-ended me almost 2 years ago also insured by State Farm, I was NOT at fault. I had to advance my deductible to get my car plus car rental, towing, etc. I finally received reimbursement of my deductible after almost 6 months and still have not received all other out of pocket of almost $2k until now. more...
I don't remember the end date of service but I started a policy with Travelers' in Florida.
I maintained the same policy until the company told me they were no longer going to insure property in Florida be cause of the storm risk, etc. This time period was for several years because I kept the Property and it is now still a rental property. more...
When I first Joined USAA around 1995 (You join because it is an association) they were the premier insurance company in the nation for price and customer service. You couldn't beat them on any product. Fast forward to the present however, and USAA is on a downward spiral. Their prices have increased, while their customer service is steadily decreasing. more...
The Totals adjusters are rude, arrogant, pushy, degrading, and provide false information to coerce you to settle. Bully tactics. Customer service is very poor. Rarely do they return calls. They delay performing the duties they should do. Local and nationwide businesses can confirm the unethical practices by USAA insurance. more...
Two claims in the family over the past 2 years. The 1st claim, other driver admitted complete fault. Repair facility that USAA recommended failed to repair the car completely. USAA was notified and never followed up or responded to our multiple calls and e-mails.
2nd claim other driver stated at the scene that she didn't know if her light was green because she was lost and looking at her phone for directions. more...
Well we filled a claim over a month ago and we are still waiting for our representives manager to "make a decision." I am not sure what the decision is that has to be made. We have wind and water damage from a storm. Not impressed and we have 5 insurance policies with them. We have started to look elsewhere. more...