Auto Owners Homeowners Insurance Claim Review

  • Overall of 5

Over 1 year without Correction of roof damages caused by Auto Owners not correcting original problems

Posted by Tom Irwin on April 28, 2011

More than a year ago my roofing blew off in 2 large chunks at either end of my home. I made a claim and got estimates as I was told by my agent at the time. several months after the agents contractor came out and tarped the two areas.

The same contractor came out and was told to scrub the mold that was forming in the center of the house because the water had still not been removed from the damaged areas (soaked insulation, soaked drywall, soaked roof sheathing, hundreds/thousands of gallons of water at each end of the house. Some mold was removed but the original problems (tarps stayed in place throughout the entire summer +, no moisture remediation attempts, nothing else was approved by the Auto-Owners Insurance Claims people no matter how much was done by myself and all the contractors that investigated. The problems that were being creating by the extended period of extreme moisture saturation of the entire attic and other effected parts of the house were destroying the entire area.

After more than 6 months, we were paid to put roofing where the tarps were (rotted but still in place) but by that time the entire roof sheathing had completely lost its structural integrity and with every wind roofing still to this day blows off as though it was not attached at all. The roofing dips in between each truss and is becoming a danger to get on to replace (weekly) the shingles that continually blow off.

I have to cover my furniture, precious collections (my daughters collectibles) etc. with tarps and plastic every time the wind blows because of the deteriorated roof that will inevitably blow off.

The truss system is being effected by the problems and eventually I will be without a home.

All of these problems and stress are caused by having and paying a company that hires and supports this kind of intentional neglect instead of just taking care of the normal claim that could have avoided all this horrendous damage.

I would have been far better off to not have ever purchased Homeowners Insurance from Auto-Owners Insurance and just paid for the damages that could have stopped this sequence of events.

I have substantial "Contents Coverage" to cover my personal belongings which I am sure is going to be destroyed eventually by this problem and I have no doubt that when that happens I will not get any better representation from Auto-Owners and Steve Bennett than I have while trying to keep all the aforementioned problems from becoming this enormous problem.

Tom I.

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