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USAA Insurance Claims
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Overall
of 5
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Latest USAA Insurance Claim Reviews
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- The Totals adjusters are rude, arrogant, pushy, degrading, and provide false information to coerce you to settle. Bully tactics. Customer service is very poor. Rarely do they return calls. They delay performing the duties they should do. Local and nationwide businesses can confirm the unethical practices by USAA insurance. more...
- Well we filled a claim over a month ago and we are still waiting for our representives manager to "make a decision." I am not sure what the decision is that has to be made. We have wind and water damage from a storm. Not impressed and we have 5 insurance policies with them. We have started to look elsewhere. more...
- My house was ran into by a truck last year and USAA recommended Deep South. Everything was taken care of quickly due to the fact that we were on the local news everyday. Unfortunately, the one thing that was not check was my A/C unit that the truck actually ran into. Deep South took the dent out but never checked the actually unit. more...
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- Two claims in the family over the past 2 years. The 1st claim, other driver admitted complete fault. Repair facility that USAA recommended failed to repair the car completely. USAA was notified and never followed up or responded to our multiple calls and e-mails.
2nd claim other driver stated at the scene that she didn't know if her light was green because she was lost and looking at her phone for directions. more...
- A friend of my neighbor backed out of driveway into my car. She left a note and took full responsibility. Unfortunately, she is insured through USAA. A week later they sent out an adjuster (who was rude, talked about how many people try to cheat insurance companies, and lowballed the estimate), A month later I am still waiting for resolution. more...
- USAA used to be symbolic of the military community it serves. It saddens me to see this brand tarnished. USAA did nothing to fight for me in court because it felt it would have lost over a witness account in an accident I was involved with when I was rear ended. The responding police cited the driver that hit me and the driver apologized to me for the accident. more...