AUTO OWNERS, THE WORST!!!

I HAVE HAD TWO SEPARATE CLAIMS WITH THIS COMPANY OVER THE PAST 10 YRS. AND HAVE HAD TO FILE A REPORT WITH THE STATE INSURANCE COMMISSION BOTH TIMES.
I HAVE NEVER BEEN TREATED SO RUDELY, AGGRESSIVELY OR FELT LIKE I WAS BEING ATTACKED BY THE LOCAL CLAIMS REP. TROY HOSTE. IF HE WERE MY EMPLOYEE , HE WOULD BE FIRED!!
I ASKED FOR A SIMPLE EXPLANATION AND DOCUMENTATION FOR REPLACEMENT COST EST. AND CASH VALUE EST. HE JUST KEPT SCREAMING AT ME FOR NO REASON AND STATED HE SENT THE INFO TO ME (WHICH HE DID NOT).
MY FATHER WAS IN THE INSURANCE BUSINESS FOR OVER 50 YRS. SO I KNOW A LITTLE BIT ABOUT THE WAYS OF INSURANCE.
I HAVE REPLACED MY FURNITURE OUT OF POCKET. (WATER DAMAGE IN MAY) AND I AM STILL WAITING FOR AN EXPLANATION.
NEEDLESS TO SAY, I WILL BE SEEKING INSURANCE WITH ANOTHER COMPANY WHEN THIS IS OVER!!!!!